/* سيادة — «🛟 الدعم الفني» (drop-in 5202c4f9). Night Gold; RTL; mobile-first with a two-column desk on desktop. No letter-spacing. */
.sp-head{display:flex;flex-direction:column;gap:12px;background:linear-gradient(160deg,#16305f 0%,#0f2147 70%);border-color:rgba(241,185,47,.35)}
.sp-head-t{display:flex;gap:12px;align-items:flex-start}
.sp-head h1,.sp-h1{margin:0;font-size:1.3rem;color:var(--gold2)}
.sp-head p{margin:2px 0 0}
.sp-ic{flex:none;width:46px;height:46px;border-radius:14px;display:grid;place-items:center;font-size:1.5rem;background:rgba(241,185,47,.14);border:1px solid rgba(241,185,47,.4)}
.sp-head-a{display:flex;flex-wrap:wrap;gap:8px}
.sp-head-a .btn{flex:1 1 160px}
.sp-head-a [aria-disabled="true"]{opacity:.55}
.sp-list,.sp-inbox{display:flex;flex-direction:column;gap:6px}
.sp-inbox{padding:8px}
.sp-row{display:flex;align-items:center;gap:10px;padding:10px;border-radius:14px;background:rgba(255,255,255,.03);border:1px solid var(--line);color:var(--text);min-height:58px;position:relative}
.sp-row:hover{border-color:rgba(241,185,47,.5)}
.sp-row.unread{background:rgba(241,185,47,.08);border-color:rgba(241,185,47,.55)}
.sp-row-m{flex:1;min-width:0;display:flex;flex-direction:column;line-height:1.35}
.sp-row-m b{display:block;font-size:.98rem}
.sp-row-s{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex:none}
.sp-cat{flex:none;width:38px;height:38px;border-radius:12px;display:grid;place-items:center;font-size:1.15rem;background:var(--card2);border:1px solid var(--line)}
.sp-row .ell{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.sp-row-m b.ell{white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.sp-st{display:inline-block;font-size:.74rem;font-weight:800;border-radius:99px;padding:2px 10px;border:1px solid var(--line);white-space:nowrap}
.sp-st-open{color:#bfe0ff;background:rgba(76,141,255,.16);border-color:rgba(76,141,255,.5)}
.sp-st-wait{color:#1a1300;background:var(--gold);border-color:var(--gold)}
.sp-st-closed{color:var(--muted);background:rgba(255,255,255,.04)}
.sp-new{font-size:.7rem;font-weight:800;color:#fff;background:var(--red);border-radius:99px;padding:1px 8px}
.sp-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--gold);margin-inline-end:6px;vertical-align:middle}
.sp-badge{display:inline-grid;place-items:center;min-width:20px;height:20px;padding:0 6px;border-radius:99px;background:var(--red);color:#fff;font-size:.72rem;font-weight:800;margin-inline-start:6px}
.nav a{position:relative}
.nav a .sp-badge{position:absolute;top:6px;inset-inline-end:calc(50% - 22px);margin:0;min-width:18px;height:18px;font-size:.66rem}
.sp-empty{text-align:center;padding:26px 10px}
.sp-empty>div{font-size:2.2rem}
.sp-back{display:inline-block;margin:2px 4px 8px}
/* new ticket */
.sp-form h1{margin:0 0 8px;font-size:1.25rem;color:var(--gold2)}
.sp-form label{display:block;margin:12px 0 4px;font-weight:700;font-size:.92rem}
.sp-cats{border:0;padding:0;margin:0;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.sp-cats legend{font-weight:700;font-size:.92rem;margin-bottom:6px;padding:0}
.sp-catopt{margin:0!important;cursor:pointer}
.sp-catopt input{position:absolute;opacity:0;pointer-events:none}
.sp-catopt span{display:flex;align-items:center;gap:8px;min-height:48px;padding:8px 10px;border-radius:14px;background:var(--card2);border:1px solid var(--line);font-weight:700;font-size:.92rem}
.sp-catopt i{font-style:normal;font-size:1.15rem}
.sp-catopt input:checked+span{border-color:var(--gold);background:rgba(241,185,47,.15);color:var(--gold2);box-shadow:0 0 0 1px var(--gold) inset}
.sp-catopt input:focus-visible+span{outline:3px solid var(--gold);outline-offset:2px}
.sp-cnt{text-align:end;margin-top:2px}
.sp-att{display:flex;align-items:center;flex-wrap:wrap;gap:8px;margin-top:12px}
.sp-err{color:#ff9b98;min-height:1.2em;margin:8px 0}
.sp-prev{display:flex;align-items:center;gap:8px}
.sp-thumb{position:relative;display:inline-block}
.sp-thumb img{width:64px;height:64px;object-fit:cover;border-radius:10px;border:1px solid var(--line);display:block}
.sp-x{position:absolute;top:-8px;inset-inline-end:-8px;width:24px;height:24px;border-radius:50%;border:0;background:var(--red);color:#fff;font-size:.75rem;cursor:pointer}
/* thread */
.sp-thead-t{display:flex;align-items:flex-start;gap:10px}
.sp-thead h1{margin:0;font-size:1.1rem;line-height:1.4}
.sp-note{margin-top:10px;padding:8px 10px;border-radius:12px;background:rgba(241,185,47,.1);border:1px solid rgba(241,185,47,.4);font-size:.88rem}
.sp-thread{display:flex;flex-direction:column;gap:10px;margin:12px 2px 16px}
.sp-msg{max-width:86%;padding:10px 12px;border-radius:18px;border:1px solid var(--line);background:var(--card);line-height:1.7}
.sp-msg.me{align-self:flex-start;border-start-start-radius:6px;background:#173a73;border-color:#2b5297}
.sp-msg.them{align-self:flex-end;border-start-end-radius:6px}
.sp-msg.staff{background:linear-gradient(160deg,#2a2410 0%,#1a2346 85%);border-color:rgba(241,185,47,.55)}
.sp-who{display:flex;flex-wrap:wrap;align-items:baseline;gap:6px;font-size:.82rem;margin-bottom:2px}
.sp-team{color:var(--gold2)}
.sp-sig,.sp-by{color:var(--muted);font-size:.76rem}
.sp-by{border:1px dashed var(--line);border-radius:99px;padding:0 6px}
.sp-body{white-space:normal;word-wrap:break-word;overflow-wrap:anywhere}
.sp-ts{font-size:.72rem;color:var(--muted);margin-top:4px;text-align:end}
.sp-filebtn{margin-top:6px;background:rgba(255,255,255,.06);border:1px solid var(--line);border-radius:10px;padding:6px 10px;color:var(--gold2);font-weight:700;font-size:.82rem;cursor:pointer;min-height:36px}
.sp-img{display:block;max-width:100%;max-height:320px;border-radius:12px;margin-top:6px;cursor:zoom-in;border:1px solid var(--line)}
.sp-full{display:block;max-width:100%;max-height:80vh;margin:0 auto;border-radius:12px}
.sp-compose{position:sticky;bottom:calc(var(--nav) + var(--safe) + 6px);z-index:5;background:rgba(15,33,71,.97);border:1px solid var(--line);border-radius:18px;padding:10px;box-shadow:0 -6px 22px rgba(0,0,0,.35)}
.sp-compose textarea{min-height:56px}
.sp-compose-a{display:flex;align-items:center;flex-wrap:wrap;gap:8px;margin-top:8px}
.sp-compose-a .btn.primary{margin-inline-start:auto}
.sp-closed{text-align:center}
.sp-busy{opacity:.6;pointer-events:none}
/* desk */
.sp-desk-h{display:flex;flex-direction:column;gap:10px}
.sp-tabs{display:flex;flex-wrap:wrap;gap:6px}
.sp-tabs button{flex:none;min-height:42px;padding:6px 12px;border-radius:12px;border:1px solid var(--line);background:var(--card2);color:var(--muted);font-weight:800;cursor:pointer}
.sp-tabs button.on{color:#1a1300;background:var(--gold);border-color:var(--gold)}
.sp-n{display:inline-grid;place-items:center;min-width:20px;height:20px;border-radius:99px;background:rgba(0,0,0,.25);font-size:.72rem;padding:0 5px}
.sp-n.hot{background:var(--red);color:#fff}
.sp-filters{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.sp-sel,select.input.sp-sel{min-height:44px;padding:8px 12px;padding-inline-start:34px;flex:1 1 180px;-webkit-appearance:none;appearance:none;background:#0c1c40 url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' fill='none' stroke='%23f1b92f' stroke-width='2'/%3E%3C/svg%3E") no-repeat left 12px center;color:var(--text);border:1px solid var(--line);border-radius:14px;font-weight:700;cursor:pointer}
.sp-sel option,select.input.sp-sel option{background:#0f2147;color:var(--text)}
.sp-chk{display:inline-flex;align-items:center;gap:6px;font-size:.88rem;font-weight:700;cursor:pointer;min-height:44px}
.sp-chk input{-webkit-appearance:none;appearance:none;width:22px;height:22px;margin:0;border-radius:7px;border:2px solid var(--gold);background:#0c1c40;display:inline-grid;place-items:center;cursor:pointer;flex:none}
.sp-chk input:checked{background:var(--gold)}
.sp-chk input:checked::after{content:'✓';color:#1a1300;font-weight:900;font-size:.85rem;line-height:1}
.sp-row.desk{border-inline-start-width:4px}
.sp-row.pri-urgent{border-inline-start-color:var(--red)}
.sp-row.pri-high{border-inline-start-color:#ff9f43}
.sp-row.pri-low{border-inline-start-color:#5b6b8f}
.sp-pri{font-size:.7rem;font-weight:800;border-radius:99px;padding:1px 8px;border:1px solid var(--line)}
.sp-pri.pri-urgent{background:var(--red);color:#fff;border-color:var(--red)}
.sp-pri.pri-high{background:rgba(255,159,67,.2);color:#ffc58a;border-color:#ff9f43}
.sp-pri.pri-low{color:var(--muted)}
.sp-canned{display:flex;gap:6px;overflow-x:auto;padding-bottom:6px;margin-bottom:6px;scrollbar-width:thin}
.sp-chip{flex:none;min-height:36px;padding:4px 12px;border-radius:99px;border:1px solid rgba(241,185,47,.45);background:rgba(241,185,47,.08);color:var(--gold2);font-weight:700;font-size:.82rem;cursor:pointer}
.sp-chip:hover{background:rgba(241,185,47,.18)}
.sp-reply textarea{min-height:110px}
.sp-dside .card{margin-bottom:10px}
.sp-pl{display:flex;gap:10px;align-items:center;color:var(--text)}
.sp-pl>span:last-child{display:flex;flex-direction:column}
.sp-ctl label{display:block;margin:8px 0 4px;font-size:.85rem;font-weight:700;color:var(--muted)}
.sp-ctl .sp-sel{width:100%}
.sp-others{display:flex;flex-direction:column;gap:2px;margin-top:8px}
@media (min-width:900px){
  body.sp-wide .wrap{max-width:1120px;padding-inline:24px}
  body.sp-wide .top-in,body.sp-wide .nav-in{max-width:1120px}
  .sp-dgrid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px;align-items:start}
  .sp-dside{position:sticky;top:76px}
  .sp-msg{max-width:72%}
  .sp-head{flex-direction:row;align-items:center;justify-content:space-between}
  .sp-head-a{flex:none}
  .sp-head-a .btn{flex:none}
  .sp-cats{grid-template-columns:repeat(3,minmax(0,1fr))}
  .sp-form{max-width:760px;margin-inline:auto}
  body.sp-wide .sp-list,body.sp-wide .sp-inbox{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
  body.sp-wide .sp-inbox .sp-empty,body.sp-wide .sp-list .sp-empty{grid-column:1/-1}
  .sp-compose{bottom:12px}
}
@media (prefers-reduced-motion:reduce){.sp-row,.sp-chip{transition:none}}